Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the complianz-gdpr domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in D:\inetpub\wwwroot\dcwptest\wp-includes\functions.php on line 6114 Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the wordpress-seo domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in D:\inetpub\wwwroot\dcwptest\wp-includes\functions.php on line 6114 Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the html5blank domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in D:\inetpub\wwwroot\dcwptest\wp-includes\functions.php on line 6114 Compliments and Complaints - DCG : DCG

College Closure

Due to the snow today (19th November), Derby College sites: Roundhouse, Joseph Wright Centre and Broomfield Hall will be closed.

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0800 028 0289

Compliments and Complaints

The Derby College Group is committed to delivering an excellent experience to all its students and customers and is dedicated to providing the best possible education, training and support services to the communities it serves.

Our student and customers’ views are important to us and help us to ensure that the services we provide are of the highest quality and consistently meet the needs of all our stakeholders. Our aim is to take account of all opinion, both positive and complimentary feedback, as well as taking seriously any areas of concern or dissatisfaction, which may result in a formal complaint.

We also welcome any positive comment or complimentary feedback, particularly relating to our team members or the services we provide, and so if we are doing things really well, we’d like to hear about that too.

Downloads and Links

Complaints Process (PDF)

Compliments and Complaints Policy (PDF)

Online Complaints Form

Complaint Form (printable PDF)

Positive Feedback Form

Student Declaration of Consent Form (Printable PDF)