Apprenticeship – Hospitality Supervisor – Level 3
Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts.
Course Summary
Course Information for Students
Who is this course for?
Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts.
They typically work under pressure delivering fantastic customer service. Motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.
Entry Requirements
Entry requirements are to be decided by the employer at the start of the apprenticeship but it is expected that the individual will have worked operationally in the industry before embarking on this apprenticeship standard.
What will you learn?
You need to demonstrate knowledge and skills in four main areas:
- Business
- People
- Customers
- Leadership
Hospitality Supervisors then select one of the following options as their specialist function:
- Food and Beverage Supervisor
- Bar Supervisor
- Housekeeping Supervisor
- Concierge Supervisor
- Front Office Supervisor
- Events Supervisor
- Hospitality Outlet Supervisor
How will you learn?
This course will be delivered in the workplace and on-site.
What will you need to bring with you?
Your employer will need to provide you with any Personal Protective Equipment required legally and to help you to undertake your role safely.
How will you be assessed?
You will be supported and assessed to prepare for an end point assessment at the end of your course. This will consist of the following:
- 120-minute on demand test
- Four-hour practical observation
- Business Project with 30-minute formal presentation
Followed by:
- 90-minute professional discussion
The first three activities can be completed in any order.
All assessment activities must be completed within two months.
Where next?
Further Study
On completion of this apprenticeship, you could move on to a higher-level apprenticeship within hospitality.
Careers
Progression from this apprenticeship could be into a hospitality management position.
Who do you contact for more information?
For more information contact Derby College on 0800 0280289 or enquiries@derby-college.ac.uk
Is there any financial support available?
Course Information for Employers
Apprenticeship summary
Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts.
They typically work under pressure delivering fantastic customer service. Motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.
Are they any entry requirements for my apprentice?
Entry requirements are to be decided by the employer at the start of apprenticeship. It is, however, expected that the individual will have worked operationally in the industry before embarking on this apprenticeship standard.
What is required from the employer in the workplace?
Your apprentice needs to demonstrate knowledge and skills in four main areas:
- Business
- People
- Customers
- Leadership
Hospitality Supervisors then select one of the following options as their specialist function:
- Food and Beverage Supervisor
- Bar Supervisor
- Housekeeping Supervisor
- Concierge Supervisor
- Front Office Supervisor
- Events Supervisor
- Hospitality Outlet Supervisor
Behaviours expected within the role
Your apprentice will need to demonstrate the following behaviours:
- A personal drive to achieve the business values, vision and objectives
- Operate astutely and credibly on all matters that affect business finance
- Operate with a quality focus to achieve the best for the business
- Be solution-focussed and remain calm under pressure, adopting a constructive attitude to dealing with problems and driving a positive outcome
- Advocate and adhere to the importance of working safely and legally in the best interest of all people
- Encourage the team to demonstrate personal pride in their roles through a consistently positive and professional approach
- Strive to continuously improve the effectiveness of personal communications
- Proactively encourage a customer-centric culture
- Act as a role model operating in an empathic, fair and consistent professional manner
- Positively support the benefits of working within standard business operating procedures
- Champion the responsible use of technology
- Contribute to the review process, being aware of the individual needs of the team
- Encourage team members to see the importance of their role within the wider business and opportunities for development
- Be proactive in supporting sales and marketing activities
- Demonstrate a belief in the brand and product the business offers
- Lead by example to maximise performance
What qualification will my apprentice gain?
On completion, your apprentice will have gained the Advanced Apprenticeship Hospitality Supervisor.
What will the assessment look like?
Your apprentice will be supported and assessed to prepare them for an end point assessment at the end of their course. This will consist of the following:
- 120-minute on demand test
- Four-hour practical observation
- Business Project with 30-minute formal presentation
Followed by:
- 90-minute professional discussion
The first three activities can be completed in any order.
All assessment activities must be completed within two months.
Will my apprentice need to come into college?
Your apprentice will be supported and assessed in the workplace. The end point assessment will take place locally or within the College.
Is there any specialist equipment required?
You will need to provide your apprentice with any PPE required legally and to help them to undertake their role safely.
What progression can my apprentice expect after completion of their apprenticeship?
Further Study
On completion of this apprenticeship, your apprentice could move on to a higher-level apprenticeship within hospitality.
Careers
Progression from this apprenticeship could be into a hospitality management position.
What job roles will this apprenticeship be suitable for?
- Food and Beverage Supervisor
- Bar Supervisor
- Housekeeping Supervisor
- Concierge Supervisor
- Front Office Supervisor
- Events Supervisor
- Hospitality Outlet Supervisor
Will the college help me find an apprentice?
You may already have someone in your organisation or someone has come to you direct asking for an apprenticeship, but if you don’t we have a free recruitment service to help you hire the best candidate for your organisation from our talent pool and external advertising through social media and the national apprenticeship services website
Contact us
If you are an employer and you would like to know more, please email businessenquiries@derby-college.ac.uk or call 01332 387421
Career Information
This course could lead to one of these careers...
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Course Information Last Updated On: October 12, 2021 2:24 pm
