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0800 028 0289

Certificate in Customer Service Principles – Level 2

This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service

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Course Summary

Subject Area: Retail
Adult and Community
Location: Workplace
Full Time or Part Time: PT
Level: 2
Number Of Years: 1
Interview Required?: Y
Weeks: 16
Hours: 1.00
Start: Flexible
Days/Times:
Tuition: £724
Workplace

Apply now at: https://www-testwp.derby-college.ac.uk/course/certificate-in-customer-service-principles-level-2
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Course Information for Students

This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service, including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Customer service may be internal or external to your organisation and may include your communications with colleagues, managers, other departments’ staff and suppliers as well as members of the public.

You need a good level of English.

Mandatory Units

  • Delivery of Effective Customer Service
  • Supporting the Customer Service Environment

This course will be delivered online.

You need access to a laptop.

You can be assessed in the workplace or online via email by an assessor who is assigned to you. You will be assessed by answering written questions in a workbook.

Further study

You could consider the:

  • NVQ Certificate Customer Service Level 2
  • Diploma Retail Skills Level 2
  • Diploma Retail Sales Professional Level 3
  • Diploma Retail Management Level 3

For more information contact Derby College on 0800 0280289 or enquiries@derby-college.ac.uk

Course Information for Employers

If you are an employer and would like to know more about the apprenticeships and professional training we deliver or how you can get involved in co-creating and co-delivering curriculum, please contact us via email on businessenquiries@derby-college.ac.uk, call us on 01332 387 421 or visit our employer pages here.

Career Information


7219
7220
7211
7112
3561
7111
[ { "data": [ { "type": "career-uk", "id": "7219", "attributes": { "median-earnings": 21926, "pathways": [ "11.2", "11.5", "7.2" ], "soc-id": "7219", "title": "Customer Service Occupations" } } ] }, { "data": [ { "type": "career-uk", "id": "7220", "attributes": { "median-earnings": 31917, "pathways": [ "11.2", "11.5" ], "soc-id": "7220", "title": "Customer Service Supervisors " } } ] }, { "data": [ { "type": "career-uk", "id": "7211", "attributes": { "median-earnings": 23984, "pathways": [ "11.2", "11.5" ], "soc-id": "7211", "title": "Call and Contact Centre Occupations" } } ] }, { "data": [ { "type": "career-uk", "id": "7112", "attributes": { "median-earnings": 13235.81, "pathways": [ "7.2" ], "soc-id": "7112", "title": "Retail Cashiers and Check-out Operators" } } ] }, { "data": [] }, { "data": [ { "type": "career-uk", "id": "7111", "attributes": { "median-earnings": 13177, "pathways": [ "11.5", "7.2" ], "soc-id": "7111", "title": "Sales and Retail Assistants" } } ] } ]

This course could lead to one of these careers...

Customer Service Occupations

£21926

Customer Service Occupations

Customer Service Supervisors

£31917

Customer Service Supervisors

Call and Contact Centre Occupations

£23984

Call and Contact Centre Occupations

Retail Cashiers and Check-out Operators

£13236

Retail Cashiers and Check-out Operators

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Sales and Retail Assistants

£13177

Sales and Retail Assistants

More Careers Information at: https://www-testwp.derby-college.ac.uk/career-pathways
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DCG Success Stories

Discover how our students have achieved success. Their hard work and dedication to learning has enabled them to succeed in rewarding careers or progress onto higher education.

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We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.

View Role Models

Our automated funding calculator will suggest the likely fees or funding available for your circumstances. This is preliminary, and a full funding calculation will take place on enrolment.

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Course Information Last Updated On: October 12, 2021 2:30 pm