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0800 028 0289

Certificate in Retail Skills Level 2

This qualification is designed to support a role in the workplace or for learners who are looking to develop their knowledge and understanding to obtain employment within the retail sector.

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Course Summary

Subject Area: Retail
Adult and Community
Location: Distance Learning
Full Time or Part Time: PT
Level: 2
Number Of Years: 1
Interview Required?: Y
Weeks: 26
Hours: 2.80
Start: Flexible
Days/Times:
Tuition: £374
Distance Learning

Apply now at: https://www-testwp.derby-college.ac.uk/course/certificate-in-retail-skills-level-2
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Course Information for Students

This qualification is designed to support a role in the workplace or for learners who are looking to develop their knowledge and understanding to obtain employment within the retail sector.

Topics covered include: understanding customer service in the retail sector, understanding how a retail business maintains health, safety and security on its premises and understanding how store operations can be improved. 

There are no entry requirements to access this programme, but a good understanding of written and spoken English would be recommended.

1. Understanding customer service in the retail sector 

2. Understanding the retail selling process 

3. Understanding how individuals and teams contribute to the effectiveness of a retail business

4. Understanding how a retail business maintains health and safety on its premises 

6. Understanding security and loss prevention in a retail business

7. Understanding the handling of customer payments in a retail business

This course will be delivered online.

You need access to a laptop and the Internet.

You will be assessed through a portfolio of evidence which is put together during the course and demonstrates that you have met the required assessment criteria. The portfolio of evidence is in the form of a workbook that may be paper-based or online to suit you.

Further Study

  • Level 2 Diploma in Retail
  • Level 3 Certificate in Retail Team Leading
  • Level 3 Diploma in Retail Team Leading

For more information contact Derby College on 0800 0280289 or enquiries@derby-college.ac.uk

Course Information for Employers

If you are an employer and would like to know more about the apprenticeships and professional training we deliver or how you can get involved in co-creating and co-delivering curriculum, please contact us via email on businessenquiries@derby-college.ac.uk, call us on 01332 387 421 or visit our employer pages here.

Career Information


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[ { "data": [ { "type": "career-uk", "id": "7111", "attributes": { "median-earnings": 13177, "pathways": [ "11.5", "7.2" ], "soc-id": "7111", "title": "Sales and Retail Assistants" } } ] }, { "data": [] } ]

This course could lead to one of these careers...

Sales and Retail Assistants

£13177

Sales and Retail Assistants

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More Careers Information at: https://www-testwp.derby-college.ac.uk/career-pathways
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DCG Success Stories

Discover how our students have achieved success. Their hard work and dedication to learning has enabled them to succeed in rewarding careers or progress onto higher education.

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We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.

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Our automated funding calculator will suggest the likely fees or funding available for your circumstances. This is preliminary, and a full funding calculation will take place on enrolment.

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Use our online application form to apply for this course.

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Course Information Last Updated On: October 12, 2021 2:20 pm