Certificate in Retail Skills Level 2
This qualification is designed to support a role in the workplace or for learners who are looking to develop their knowledge and understanding to obtain employment within the retail sector.
Course Summary
Course Information for Students
Who is this course for?
This qualification is designed to support a role in the workplace or for learners who are looking to develop their knowledge and understanding to obtain employment within the retail sector.
Topics covered include: understanding customer service in the retail sector, understanding how a retail business maintains health, safety and security on its premises and understanding how store operations can be improved.
Entry Requirements
There are no entry requirements to access this programme, but a good understanding of written and spoken English would be recommended.
What will you learn?
1. Understanding customer service in the retail sector
2. Understanding the retail selling process
3. Understanding how individuals and teams contribute to the effectiveness of a retail business
4. Understanding how a retail business maintains health and safety on its premises
6. Understanding security and loss prevention in a retail business
7. Understanding the handling of customer payments in a retail business
How will you learn?
This course will be delivered online.
What will you need to bring with you?
You need access to a laptop and the Internet.
How will you be assessed?
You will be assessed through a portfolio of evidence which is put together during the course and demonstrates that you have met the required assessment criteria. The portfolio of evidence is in the form of a workbook that may be paper-based or online to suit you.
Where next?
Further Study
- Level 2 Diploma in Retail
- Level 3 Certificate in Retail Team Leading
- Level 3 Diploma in Retail Team Leading
Who do you contact for more information?
For more information contact Derby College on 0800 0280289 or enquiries@derby-college.ac.uk
Course Information for Employers
Information for Employers
Career Information
This course could lead to one of these careers...
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Thinking about returning to education or developing new skills? Use our funding calculator below to get an estimate of the financial support you may be eligible for based on where you live.
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Simply enter your postcode into the calculator to see an estimate of the funding that may be available in your area. This is based on regional funding allocations and typical eligibility criteria for adult learners.
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Funding availability can vary depending on:
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Course Information Last Updated On: October 12, 2021 2:20 pm
