Level 3 Leisure Duty Manager Apprenticeship Standard

The Level 3 Leisure Management Certificate covers:

• Team Leadership
• Customer Care
• Managing Health, Safety and Welfare
• Understanding the Active Leisure Sector
• Employment Rights and Responsibilities
• Continued Professional Development

The apprentice will also need to successfully complete:

• First Aid at Work
• Level 3 Pool Plant Operations

After a minimum of 12 months, the apprentice should have the evidence and experience to fulfil the following:

• A minimum of 12 months’ experience working as a Leisure Duty Manager in a workplace environment
• Various learning and development activities
• On-the-job and off-the-job training
• Completion and achievement of the Level 3 Pool Plant Operator Certificate and a First Aid at Work qualification
• English and Maths at Level 2 (where required)
• Knowledge, skills and behaviours related to the Leisure Duty Manager standard
• Regular performance reviews (every two months) with the on-programme assessor and employer and/or training provider that record progress against the standard
• Discussion of the apprentice’s progress at meetings that are agreed upon and recorded in writing
• A sign-off meeting with the employer/training provider and on-programme assessor to signify that the apprentice has met the minimum requirements for the standards with regards to knowledge, skills and behaviours and that they are ready for end-point assessment

Candidates should have some experience working in a customer service industry or an existing job role within a leisure complex or activity centre.

Preferably candidates should have already achieved grade 4 or above in English and Maths GCSE or should have achieved a Level 2 equivalent qualification.

Each apprentice needs to be able to carry out the expectations of the standards. They need to be working as a duty manager (under supervision) in order to be able to evidence the requirements of the apprenticeship standard effectively. They will also need to complete First Aid at Work and a Pool Plant Operations qualification (If this is not available on-site, access to opportunities to complete this qualification will need to be sought.)

Professional behaviours are expected that are pertinent to the job role. These behaviours should mirror the existing workforce in line with the company’s policies and procedures. Excellent customer service and success in developing leadership skills are expected.

• First Aid at Work
• Level 3 Pool Plant Operations
• Level 3 Leisure Management

There are three elements to the end-point assessment:

1. Project
2. Presentation with questions and answers
3. Interview

An assessor will visit the workplace. It is expected that 20% of the apprentice’s time is set aside for working on their apprenticeship evidence.

They may be invited in to develop their English or maths skills in either a block or regular session, depending on their need and availability.

You must be able to provide suitable time for the apprentice to undertake the duty manager’s responsibilities. This may require the apprentice to manage staff. The apprentice should be able to experience activities in the role of duty leisure manager and be able to interact in this role with customers and other staff members.

Access to Pool Plant equipment is required in order to complete this aspect of the standard. 

They can progress to other sector-related CPD in Business, Team Leadership, Health and Safety or leisure roles such as Gym Instruction, Sports Coaching or Lifeguarding.

Leisure Management roles

You may already have someone in your organisation or someone has come to you direct asking for an apprenticeship, but if you don’t we have a free recruitment service to help you hire the best candidate for your organisation from our talent pool and external advertising through social media and the national apprenticeship services website

If you are an employer and you would like to know more, please email businessenquiries@derby-college.ac.uk or call 01332 387421